Privacy Policy — Knoqq Professional App

Last Updated: June 16, 2026

Knoqq (“Knoqq”, “we”, “us”, or “our”) operates the Knoqq professional mobile application (the “App”), related professional onboarding pages, and professional-facing features (together, the “Services”).

This Privacy Policy explains how we collect, use, store, and share personal data when you use the professional App or Services as an independent service professional. It is written for the Knoqq professional app. It does not cover the separate Knoqq customer app, which has its own separate privacy policy.

This Policy should be read together with the Professional Services Agreement. By using the App or Services, you confirm that you have read and understood this Privacy Policy.

1. Who We Are

Knoqq is a home-services platform that connects customers with independent service professionals. For data-protection purposes under the Digital Personal Data Protection Act, 2023, Knoqq is the data fiduciary for the personal data described here.

For privacy questions, account deletion requests, or grievances, contact us at:

Email: founder@knoqq.com

2. Information We Collect

(a) Identity, KYC, and Onboarding Data

• Full name, photograph, date of birth, and gender where provided
• Mobile phone number, used for OTP login and account creation
• Email address, if you provide it
• Government-issued identity and address proof details submitted during onboarding
• Professional account identifiers, such as your Knoqq professional ID

(b) Verification and Background-Check Data

• Document verification status and results
• Identity, address, and where permitted by law, police or criminal-record verification results obtained directly or through authorized verification partners
• Skill, training, or eligibility information submitted or assessed during onboarding

(c) Financial and Payout Data

• Bank account or UPI details used for payouts
• PAN, GST, and other tax-related identifiers where applicable
• Earnings, payout history, deductions, adjustments, and related financial records

We do not store customer card numbers, CVV, UPI PINs, or full customer payment credentials. Customer payments are processed by Razorpay or other payment partners.

(d) Location Data

• Precise device location while you are online or on an active booking, used for dispatch, navigation, customer arrival estimates, and safety
• Route, travel, and location-trail data associated with assigned bookings
• Map pin coordinates and address details relevant to assigned bookings

The professional App may collect your location while you are online or performing a booking, including in the background where you have granted the relevant permission, so that we can dispatch bookings, share arrival estimates with customers, and support safety. You can stop location collection by going offline or revoking the permission, which may limit your ability to receive or perform bookings.

(e) Booking, Performance, and Activity Data

• Bookings offered, accepted, declined, completed, or cancelled
• Service type, duration, timestamps, and booking history
• Customer ratings, feedback about you, complaint history, completion and cancellation rates
• Earnings and payout records associated with bookings

(f) Device, Usage, Analytics, and Diagnostics Data

• Device type, operating system, app version, and basic technical information
• IP address and network request metadata processed by our servers and service providers
• App usage events, screens viewed, taps, and feature interactions
• Push notification identifiers and tokens, such as Firebase Cloud Messaging (FCM) and Apple Push Notification service (APNs) tokens
• Notification permission status, notification interactions, and deep-link data
• Crash logs, stack traces, non-fatal error reports, API error context, and performance diagnostics

(g) Communications and Support Data

• Messages, feedback, complaints, or support requests you send to us
• Account deletion request details, including optional reason text if you provide it
• Records of important service communications, such as booking, payout, and safety messages

(h) Data Stored on Your Device

The App may store login tokens, professional ID, onboarding/verification status, cached profile data, and assigned-booking details on your device to keep you logged in and make the App faster. This local data is cleared or updated when you sign out or delete your account, subject to technical limitations of the device operating system.

3. How We Collect Your Data

• Directly from you during onboarding, OTP verification, document submission, profile updates, support contact, and account deletion requests
• From your device when you grant location and notification permissions or when the App collects technical diagnostics
• Automatically through the App when you go online, accept bookings, navigate, and use features
• From verification partners and authorities that confirm your identity, documents, and background where permitted by law
• From service providers such as payout, map/location, analytics, crash-reporting, OTP/SMS, and infrastructure providers

4. How We Use Your Data

We do not sell your personal data. We do not use your data for third-party advertising or cross-app tracking for targeted advertising.

5. Legal Basis and Consent

We process your personal data based on your consent given during onboarding and use of the App, and on legitimate and lawful uses permitted under the Digital Personal Data Protection Act, 2023, such as performing the Services, processing payouts, complying with legal and tax obligations, preventing fraud, and protecting safety.

You may withdraw consent for processing that is based on consent. Because verification, location, payout, and booking data are essential to operating as a professional, withdrawing certain consents may mean you can no longer receive or perform bookings or use the Services.

6. Data Sharing and Service Providers

We share personal data only where needed to provide the Services, operate the App, comply with law, protect users, or process your requests.

(a) Customers

When a booking is assigned, we may share your name, professional photo, phone number or a masked contact channel, ratings, and live location or arrival estimate with the customer so they can identify you and receive the service.

(b) Verification Partners

We may share onboarding and identity data with authorized verification partners and relevant authorities to verify your identity, documents, address, and background where permitted by law.

(c) Payout, Banking, and Tax Providers

We use payment and payout providers to transfer your earnings and to meet tax and compliance obligations. These providers may receive your bank/UPI details, payout amounts, and related identifiers.

(d) Maps, Location, and Navigation Providers

We use map and location providers to support dispatch, navigation, and arrival estimates. These providers may process location coordinates, route data, and device/app technical information.

(e) Push Notifications and Messaging

We use Firebase Cloud Messaging, Apple Push Notification service, and messaging tools to send transactional and service notifications, including OTP/login, booking, payout, safety, support, and account messages. You can turn off push notifications in your device settings, but important service messages may still be sent through SMS, phone, email, WhatsApp, or in-app channels where permitted by law.

(f) Analytics and Crash Reporting

Analytics and diagnostics data may be linked to your professional account ID or analytics identifier so we can understand usage, debug issues, and improve the Services.

(g) Backend, Authentication, OTP, and Infrastructure Providers

We use backend, authentication, database, hosting, SMS/OTP, monitoring, and cloud infrastructure providers to operate the Services securely. These providers process data only as needed to provide services to Knoqq.

(h) Legal, Safety, and Business Requirements

We may disclose data if required by law, court order, government authority, fraud investigation, security incident response, or user-safety need, or to protect the rights, property, and safety of Knoqq, customers, professionals, or the public.

If Knoqq is involved in a merger, acquisition, financing, restructuring, or sale of assets, data may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.

7. Location Data

The professional App uses location data to dispatch bookings, provide navigation, share arrival estimates with customers, and support safety. The App may collect location while you are online or on an active booking, including in the background where you have granted the relevant permission.

You can stop location collection by going offline or revoking location permission in your device settings. If you do, you may not be able to receive or perform bookings, and some features may not work. We do not use professional location for third-party advertising.

8. Data Retention and Account Deletion

We keep personal data only for as long as needed for the purposes described in this Policy, unless a longer period is required for legal, tax, accounting, fraud-prevention, safety, dispute-resolution, or regulatory reasons.

General retention approach:

• Account and profile data: kept while your account is active, then deleted or anonymized after account deletion unless retention is legally required
• Verification and background-check data: retained as needed for safety, compliance, and dispute resolution, and as required by law
• Payout, tax, earnings, and financial records: retained as required for accounting, tax, and legal compliance, which may be longer than your account is active
• Booking, location-trail, and performance records: retained as needed for operations, safety, dispute resolution, and legal compliance
• Push notification tokens and device records: kept while your account is active or needed to deliver notifications, then deleted, replaced, or made inactive
• Support and complaint records: retained as needed to resolve issues and comply with law
• Crash, diagnostics, and analytics records: retained according to our internal retention settings and the applicable provider’s retention policies

To request account deletion, use the deletion option in the App or email founder@knoqq.com. We may verify your registered phone number by OTP before processing the request. If you have pending bookings, unresolved payouts, disputes, or other legal or operational obligations, deletion may be delayed until those are resolved. Historical operational, financial, and verification records may be retained in anonymized or legally required form.

9. Data Security

We use reasonable technical and organizational safeguards to protect personal data, including HTTPS for network communication, authenticated API access, restricted access to production systems, and secure handling of payout flows through providers.

The App stores certain data locally on your device, such as login tokens and cached data. You are responsible for keeping your device secure and should never share your OTP with anyone.

No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request to:

• Access the personal data we hold about you
• Correct or update inaccurate or incomplete data
• Delete your account and personal data
• Withdraw consent where processing is based on consent
• Nominate another individual to exercise your rights in case of death or incapacity
• Revoke device permissions, such as location or notification permission, through your device settings
• Raise a privacy complaint or grievance

To exercise these rights, email founder@knoqq.com. We may need to verify your identity before completing a request.

11. App Store Privacy Information

The App Store may show a summary of the App’s privacy practices based on the platform’s categories, which may not include every detail in this Policy. Based on current professional App functionality, categories that may apply include contact information, precise location, user identifiers, financial information, background-verification data, product interaction, diagnostics, and customer support data.

If App functionality or integrated SDKs change, we will update our App Store privacy information and this Policy as needed.

12. Grievance Officer

For privacy complaints or concerns, contact our Grievance Officer:

Name: Harshit Singhal
Email: founder@knoqq.com

We will acknowledge grievances within 48 hours and aim to resolve them within 30 days, subject to applicable law and the complexity of the request.

13. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you through the App, website, or another appropriate channel. The updated Policy will show the latest “Last Updated” date.

14. Governing Law

This Privacy Policy is governed by the laws of India. Subject to applicable law, disputes shall be subject to the courts of Bengaluru, Karnataka, India.

© 2026 Knoqq. All rights reserved.